Questions about your order?
If you have questions, I got answers. Please direct all comments regarding your order to firstname.lastname@example.org. I'll do my best to get back to you AsAP.
When can I expect a response to my email?
24-48 hours, I'm a one-woman shop. Stick with me.
Who. What. When. Where. How Sway.
Please allow 7-14 days for shipping | All orders shipped within the United States are sent via USPS First Class and come with their very own tracking number that you will receive once the package ships.
Orders are shipped within 7-14 business days from when you placed your order and usually take up to one additional week max to reach their destination .
We ship all over the world! For an approximate list of countries click here. International orders are also shipped via USPS within three - ten business days. Depending on location shipping times may vary. Shipping prices are calculated during the check-out process and are based on weight and location. I'm not responsible for any customs and/or import duties fees that may be applied to your order when it reaches its destination. If your country isn't on this list email me and let's try to work something out.
Track it down
Tracking information sent in shipment notification emails may take up to 24-48 hours to update with current location.
Unfortunately I can't can’t accept responsibility for packages that have been stolen, mis-delivered, or lost by USPS. If this happens please contact email@example.com as well as USPS.
RETURNS + EXCHANGES
All sale are final. Should you have a problem with your order, please contact me at firstname.lastname@example.org within 14 days of receipt. I don't accept cancellations/refunds but please contact me if you have any problems with your order such as damages. For damage items please let me know ASAP and items should be sent back within 30 days of receipt. Exchanges are welcome. Buyers are responsible for return shipping costs.